Services and Programme Structures
Global Insurance Management has developed and implemented a variety of different services and programme structures over the years. The list below highlights our main areas of expertise.
Programme Structures:
- Fully Insured Programme of all products to FCA registered companies.
- Insuring of the Manufacturer or Importer direct with the end customer being supplied manufacturer / importer guarantee (Obligor programme) is available to FCA and non FCA registered businesses on selected products.
- Manufacturers Guarantee programme is available to a FCA and non FCA registered business on selected products.
Services Available:
- Product design to match individual requirements
- IT system designed from initial vehicle distribution to claims payment all available online
- Full Pan European capability on product design and underwriting
- Pan European IT System that does operate currently with Multi Currency and Multi Lingual in over 25 countries providing it is written directionally left to right.
- Show room IT system from sales logs to a fully complaint FCA sales process.
- IT based product specific training system for individual staff members with full reporting capability to satisfy FCA training and competence requirements.
- Banking Direct Debt collection service through a fully compliant system.
- Stand alone Claims Administration from a standard process to bespoke requirements to complement existing processes or to handle manufacturer programmes completely.
- Claims audit services for manufacturers programmes is available from us to provide an independent report.
- Sales training programmes that complement existing company ethos.
- Direct mail fulfilment of all document literature including terms and conditions, demands and needs, statement of price, terms of business, all to FCA requirements.
- Full Resolicitation programmes operated from our own Contact Centre with the capability of incoming and outbound product sales calls, with full call recording facility and compliant with FCA requirements.
- Contact Centre customer satisfaction surveys to understand the consistency and accuracy of the products you offer.
For more information on our programme structures and services available please contact our Corporate Division in Coventry on 024 7652 7800